Refunds & Returns Policy

Change of mind

We do not offer refunds for change of mind on used or modified units. Containers are large, transport-heavy goods and a return involves freight in both directions.

Where a unit has not yet been dispatched and you cancel, any deposit paid is refundable less any costs already incurred (for example, transport booked or modification started).

Not as described

If a unit delivered does not materially match the description and photographs supplied, tell us within 48 hours with photographs. We will inspect, and where the fault is ours we will repair, replace or refund the unit at our cost, including return freight.

Surface rust, minor dents, faded paint and cosmetic wear on used containers are inherent to used steel and are disclosed in the photographs of the actual unit. They are not grounds for a “not as described” claim.

Modification work

Custom modification is built to an agreed scope and is not returnable. Where a build is defective, we will rectify it. Where a build differs from the agreed scope, we will correct the difference.

Trailers and horse floats

Trailers are sold subject to the inspection described on the listing. Faults that would prevent registration or safe towing, where not disclosed, are rectified at our cost.

Consumables such as tyres, brakes and bearings are wearing items and are not covered unless a fault is found at delivery.

How to make a claim

Email support@seawaycontainer.com with your order number, the product name, a description of the issue and photographs. We acknowledge claims within two business days and aim to resolve them within ten.

Questions about this policy: support@seawaycontainer.com.

Questions about this page: support@seawaycontainer.com.